Refund & Return Policy
No Refunds
- We do not offer refunds on any purchases.
- All sales are final.
Returns & Replacements
- If you receive a damaged, defective, or incorrect product, please contact us within 5 days of receiving your order.
- We will offer a replacement or store credit upon review of your claim.
- Items must be unused and in their original packaging for replacement requests.
Privacy Policy
What Information We Collect
- Personal details (name, email, address) when you place an order or sign up for our newsletter.
- Payment details (processed securely and never stored by us).
- Website usage data (cookies & analytics).
How We Use Your Information
- To process orders, improve customer experience, and send updates or promotions.
- We do not sell or share your personal data with third parties.
Data Security
- We take appropriate measures to protect your data and comply with privacy laws.
Shipping Policy
- Processing & Delivery Times
- Orders are processed within [X] business days after payment confirmation.
- Delivery times vary depending on your location:
- Local Shipping: 2-5 business days
- International Shipping: We do not offer international shipping at this time.
- Once your order has shipped, you will receive a tracking number via email.
Shipping Rates
- Shipping fees are calculated at checkout based on your location and order weight.
- Free shipping is available for orders above R1000 (if applicable).
Customs & Duties
- International orders may be subject to customs duties and taxes, which are the customer’s responsibility.
Lost or Delayed Shipments
- If your package is delayed or missing, please contact our support team at support@tasili.co.za.
Terms of Service
Introduction
By accessing and using our website, you agree to comply with our terms and conditions.
Use of Website
- You must be [X] years or older to make a purchase.
- All content on this site is protected by copyright and may not be reproduced without permission.
Orders & Payments
- We reserve the right to cancel or refuse orders due to pricing errors, suspected fraud, or stock availability.
- By placing an order, you confirm that the information provided is accurate.
Limitation of Liability
- We are not responsible for any allergic reactions, misuse, or adverse effects from our products.
POPIA (Protection of Personal Information Act) Compliance
Your Rights
- You have the right to request access, correction, or deletion of your personal data.
- You can opt out of marketing communications at any time.
How We Protect Your Data
- We store personal data securely and use encryption where necessary.
- We only collect data needed to fulfill our services and legal obligations.