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Ask Us Anything
What is your return policy?
We do not accept refunds. However, if you receive a damaged, defective, or incorrect item, please contact us within 5 days of receiving your order, and we will gladly offer a replacement or store credit.
How do I change my account email address?
To update your email address, log into your account and go to Account Settings > Edit Email. If you need assistance, contact our support team at support@tasili.co.za .
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order using the tracking link provided in the email or by logging into your account under Order History.
Do you test on animals?
No, we are 100% cruelty-free. Our products are never tested on animals, and we only source ingredients from ethical suppliers who follow the same principles.
When will I get my refund?
No, we are 100% cruelty-free. Our products are never tested on animals, and we only source ingredients from ethical suppliers who follow the same principles.
How do I pay for my purchase?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- PayPal
- Apple Pay/Google Pay
- Other local payment methods (if applicable)
How can I get support?
Our support team is here to help! You can reach us via:
📧 Email: support@tasili.co.za
📞 Whatsapp: +27 68 866 2321
How to redeem my gift card?
During checkout, enter your gift card code in the "Gift Card" field, and the amount will be deducted from your total. If you experience any issues, please contact our support team.